VERSION 0.2 · LAST UPDATED 19 September 2026

Contact and grievance

One form for questions, complaints, privacy requests, accessibility issues and abuse reports. No account, no login, no cost, and using it never degrades the service.

Contact us

Tell us what happened and how we can help. Fields marked “required” must be completed.

Submitting this form sends the details below to minimage and stores them in a private grievance register in Google Sheets so we can investigate and reply. Your image files are not attached or uploaded. Do not include passwords, payment details or identity-document numbers.

Name (optional)

Email address (required)

Request type (required)Choose a typeGeneral enquiryService complaintPrivacy / data requestAccessibilityAbuse reportOther

Date of incident (optional)

Subject (required)

Your message (required)Write 10–5,000 characters. Include useful dates or steps, but no image files or identity documents.

What would you like us to do? (optional)

Related page URL (optional)

I understand that the details I submit will be sent to minimage, stored in its Google Sheets grievance register, and used to handle my request and contact me.

Send message

Checking whether the form is available…

For a follow-up, send another message through this form and include your earlier reference number.

Choose your request type

What happens, and when

1. We acknowledge within 7 days and give you a reference.
2. We complete within 30 days. If a request is complex we may extend once, by no more than a further 30 days, and we tell you before the first deadline passes.
3. We tell you the outcome in plain language, including why, if we cannot do what you asked.
4. If you are unhappy with the outcome, use the contact form with your earlier reference number and ask for escalation to the grievance officer.

Because the tool never receives your images, there is usually no image data to find or erase. What we can look at is the small set of records described in the privacy policy.

What to include

• Which right you are exercising, in your own words.
• What the request is about — a date, a page, or the email address involved.
• How you would like the answer (email is fine).

Do not send an image file or a scan of an identity document. We do not need either, and the faster route is always a description of the problem.

Grievance officer

Use the contact form and ask for the grievance officer. Include your earlier reference number if you have one.